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Shipping Guidelines

Neuhaus Inc. Online Store and Frucon² nv are committed to bringing you the finest products and superior customer service. We strive to deliver every item in a timely manner and in excellent condition. We use professional shipping companies such as FedEx.

We offer delivery Monday through Friday across the United States.

Looking for international delivery? Please visit our international online store.
Please review the following guidelines and suggestions. Any questions? Please call or email, our customer service staff will be happy to help you.

Delivery Address Guidelines

Please complete all applicable fields. A phone number is required for all orders. In the unlikely case of a delivery problem, this enables us to contact the recipient quickly to ensure product quality upon delivery.

Unfortunately we cannot deliver to PO boxes, military bases, or APO addresses.

At hospitals, hotels and companies we deliver to the reception desk. The name of the recipient is always on the box, so the recipient can easily be identified.

Neuhaus Chocolates Online Store Responsibilities

Neuhaus Chocolates Online Store accepts responsibility for the timely delivery of your order in accordance with the selected shipping method. Neuhaus Chocolates Online Store is not responsible for failed deliveries when:

  1. The customer provides an incorrect or outdated address,
  2. The gift recipient is on vacation or not available, or
  3. The customer does not provide a corrected/new delivery address within 24 hours of first delivery attempt.

If the delivery company must return a gift to Neuhaus Inc. Online Store for any of the above reasons, the customer may be charged for the shipping, handling, and product.

Shipping Methods and Neuhaus Chocolates Online Store Commitments

Neuhaus Chocolates Online Store offers multiple shipping methods to meet our clients' needs. Please select the method that best matches your needs.

FedEx Overnight

We use FedEx Overnight to deliver your gift on the requested date. Overnight delivery orders are given extra attention by our customer service department and priority by the shipper.

With Overnight Delivery, Neuhaus Inc. Online Store guarantees that your chocolates will be delivered in good condition, on the requested delivery date. In the unlikely event that a delivery attempt is not made on the requested day, we will reimburse the delivery charges and 50% of the product value if it is 1 business day late, and the delivery charges and 100% of the product value if it is 2 business days late (excluding holidays). Please note that these refunds do not apply if delivery was attempted but the recipient was not home, if the address is incorrect or incomplete, if delivery was delayed due to inclement weather or strikes, and in other extraordinary circumstances. If your location requires additional delivery days our Customer Service team will contact you.

FedEx 2 Day

We use FedEx 2 Day to deliver your gift on the requested date. FedEx 2 Day orders are given extra attention by our customer service department and priority by the shipper.

With FedEx 2 Day Delivery, Neuhaus Inc. Online Store guarantees that your chocolates will be delivered in good condition, on the requested delivery date or one business day before. In the unlikely event that a delivery attempt is not made by the requested day, we will reimburse the delivery charges if it is 1 business day late, and the delivery charges and 50% of the product value if it is 2 business days late (excluding holidays). Please note that these refunds do not apply if delivery was attempted but the recipient was not home, if the address is incorrect or incomplete, if delivery was delayed due to inclement weather or strikes, and in other extraordinary circumstances. If your location requires additional delivery days our Customer Service team will contact you.

FedEx Ground

FedEx Ground shipments arrive within 1 to 5 business days (excluding holidays). With FedEx Ground Delivery, Neuhaus Inc. Online Store guarantees that your gift will be delivered in good condition. Although a delivery date may be displayed during checkout and on order summary information, there is no guarantee the shipment will arrive on that day. If delivery on a specific day is required, please use FedEx Overnight service. In the unlikely event that a delivery attempt is not made, we will reimburse delivery and product value. Please note that this refund does not apply if delivery was attempted but the recipient was not home, if the address is incorrect or incomplete, if delivery was delayed due to inclement weather or strikes, and in other extraordinary circumstances.

For destinations over 85 degrees, please select 2 Day Delivery. When local temperatures reach 90 degrees, Overnight shipping is recommended.

Note
For shipments to Alaska and Hawaii additional shipping charges will apply and delivery times may vary. FedEx Ground is not available for shipping to Alaska and Hawaii. Please note that the shipping guarantees for Overnight and 2 Day delivery do not apply for orders to Alaska or Hawaii.

Terms and Conditions

For more details, please see our terms and conditions.