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Privacy & Security

Neuhaus Inc. takes its obligations to guard the privacy and personal data of our Users seriously. The purpose of this Privacy Policy is to inform you about the information that is collected about you, how we may use such information, and how the information can be corrected or changed.

Definitions of initially capitalized terms used in this Privacy Policy can be found in the Terms and Conditions.

1. Information collected and use of information

The personal data provided to Neuhaus Inc. are being processed in a database managed on our behalf by Frucon². We use this data to perform the requested transactions and for our own marketing purposes.

"Personal Data" means your name, title, addresses, telephone number, e-mail address, credit card number and similar information. This information will be collected when you subscribe to our newsletter or fill out certain fields, when you participate in a contest, or when you place an online order.

For the purpose of operating our business, third parties processors (e.g. credit card companies, shipping companies, customer service provides, couriers) may process your data, only to the extent necessary to conduct our e-commerce business. We do not sell, trade, share or transfer your personal data to any outside parties other than Neuhaus Inc. entities and third party processors without asking your explicit consent.

2. Correction or deletion of your information

It is always possible to request details of, modify, or delete your Personal Data by contacting us at customerservice@neuhauschocolate.com. You can always ask not to be contacted anymore for direct marketing purposes through the same e-mail address.

3. Security of your personal information.

Neuhaus Inc. and Frucon² use all reasonable efforts to protect your personal data. Payment by credit card or PayPal is managed on-line through the facilities offered by a leading on-line Payment Service Provider, Ogone, a PCI approved European payment gateway. Standard "Secure Sockets Layer" (SSL) Internet encryption technology provided by Network Solutions is used to transfer other personal information to our database. No credit card or banking information is stored in our database.

Servers are housed in Brussels (Belgium) by a Microsoft Gold Partner, Combell Group, an Internet hosting provider. These servers contain personal information, but will never contain any information with respect to payment or bank records. The servers are secured by multi-level firewalls and a standard security protocol.

4. Cookies and other technologies

The Site uses "cookies". A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. Generally, we use cookies to allow us to track your visits to our Site and to facilitate the shopping process. Whenever required, we will ask for your consent. You can set your browser to notify you when you receive a cookie so that you can decide whether to accept it or not. You can also choose to disable cookies altogether. If you choose to disable cookies, you may not be able to use all website services. For more information, please refer to www.allaboutcookies.org.

5. Links to other sites

The Site may provide links to other websites. Please be aware that once you leave the Site and enter another website, you may be subject to different privacy practices and policies over which Neuhaus Inc. has no control and for which we are not responsible.

6. Privacy Policy acceptance

This Privacy Policy provides you with all information necessary to make the choice to use this Site or not and thus provide us with your personal data. By using the Site and communicating with us electronically, you recognize and accept the Privacy Policy and you authorize us to process your personal data as described in this Privacy Policy.

7. Questions about this Privacy Policy

This is the Privacy Policy of Neuhaus Inc., with a registered office at 120 Fairchild Ave, Plainview, NY 11803, United States.

If you have any questions about this Privacy Policy, please contact us via e-mail at customerservice@neuhauschocolate.com.