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Privacy Policy

General

We believe that it is extremely important that our customers can take full advantage of our excellent service and that they can fully trust us. In order to provide you with outstanding service, we collect certain personal data from our users and visitors. We collect this data in a responsible manner and are extremely cautious about storing this data.

In this privacy policy, you will find out what data we collect, for what purposes, how you can manage this data yourself, and what rights you have as a user.

1. Who collects the information?

Neuhaus Chocolates is a site of Frucon² NV.

Neuhaus Chocolates Inc acts as the controller of your personal data and other data in accordance with applicable laws and regulations, including the General Data Protection Regulation. Neuhaus Chocolates Inc. is a company with its registered office at 120 Fairchild Ave, Plainview, NY 11803, United States, and can be contacted, if required, by phone at (516) 576-3202.

Frucon International acts as the processor or your personal data and other data in data in accordance with applicable laws and regulations, including the General Data Protection Regulation. Frucon International is a company in accordance with the laws of the United States of America, with its registered office at 3914 Sweeten Creek Rd. Chapel Hill, NC 27514, United States, and can be contacted, if required by phone at (888-999-8141) or via customerservice@neuhauschocolate.com.

Frucon² NV acts as the controller of your personal data and other data in accordance with applicable laws and regulations, including the General Data Protection Regulation. Frucon² NV is a limited company with registered office at 8800 Roeselare, Schellebellestraat 8, and its head office at 8850 Ardooie, Pittemsestraat 58D, Belgium. It is registered in Kortrijk under the VAT number BE0806661106.

Frucon² NV strives to protect your privacy and therefore treats personal data with care. Frucon² NV only keeps your data for the time that is strictly necessary for its processing.

This means that we:

  • - treat your personal data in accordance with the purpose for which it was provided. These purposes and the type of personal data are described in this Privacy Policy;
  • - limit the processing of your personal data to the minimum data required for the purposes for which it is processed;
  • - ask for your explicit consent if necessary for the processing of your personal data;
  • - have taken the appropriate technical and organizational measures to ensure the security of your personal data;
  • - do not transmit any personal data to third parties, unless this is necessary for the purposes for which they were provided;
  • - are aware of your rights with respect to your personal data, will inform you and respect them.

Frucon and Neuhaus Chocolates reserve the right to modify this Privacy Policy. If you have any questions or need further information after reading our privacy statement, please contact us at:

Frucon International
3914 Sweeten Creek Rd. Chapel Hill
NC27514 United States
customerservice@neuhauschocolate.com
1-888-999-8141 Ext. 1

2. What data is collected and for what purposes?

Frucon uses your personal data for various purposes. Personal data is defined as the identifiable data of a legal entity. This is the information you provide when, for example, you place an order, contact us, subscribe to our newsletters or enter contests. Specifically, this is personal information, such as name, address, age, gender, date of birth, telephone number, language preference, e-mail address, payment details, etc.

As required by law, we do not process sensitive data, such as data on racial or ethnic origin, political opinions, or sexual orientation.

We always treat your personal data on a legal basis:

  • - having obtained permission;
  • - to comply with a legal or regulatory obligation;
  • - for the treatment of the contract of sale;
  • - in the case of a legitimate interest that outweighs the interest of the person concerned.

We may process and store your personal data for the following purposes:

  • - to create a user account;
  • - to process your order/return;
  • - to track the delivery of your order and to inform you of any problems;
  • - to send you newsletters or other targeted marketing campaigns to inform you, for example, of new offers and promotions;
  • - to organise competitions;

3. Who has access to this data, apart from Frucon² NV?

We do not sell or transmit personal data to third parties except:

  • - if necessary to perform our services;
  • - if we are legally obliged to do so;
  • - if there is a legitimate interest for Frucon² NV or the third party concerned;
  • - if you give us permission to do so.

To process the payment, your payment details will be sent to our payment providers. Also, our courier partners will receive the necessary personal data in order to deliver the products as instructed.

In case of international transfer of personal data, we protect your data in accordance with the level of protection required by European legislation.

We may use anonymous and aggregated data for commercial purposes or for external reporting. These data can never be linked to a particular person.

4. Fluent use of the website & protection of personal information

Frucon and Neuhaus Chocolates make every effort to protect the user data. Payment by card or other means of payment will only be stored through authorized European payment service providers. Other personal information will be transferred to Frucon’s servers and database via SSL (Secure Sockets Layer – the latest standard encryption technology) through 256 encryption, provided by Certificate Authority (CA) Comodo, internationally recognised. For optimal support of our security measures, our website must be viewed with a modern and up-to-date browser such as Microsoft Edge, Google Chrome, Safari, Opera or Mozilla Firefox.

The servers are located in Brussels (Belgium) and are managed by Internet hosting provider Combell Group, a Microsoft Gold Partner. These servers contain personal information, but will never contain information about payment methods or bank details. The servers are secured by multi-level firewalls and a standard security protocol.

Payments are always made in a secure environment, so that third parties cannot read your personal data.

5. Correction or deletion of information: your rights

It is always possible to recover your personal data by sending an email to customerservice@neuhauschocolate.com or by calling the customer center at 1-888-999-8141 Ext. 1

This personal data may be modified or deleted in the same way if there are legal reasons to do so.

As a user, you have the following rights regarding the storage of your data:

- right to object
You have the right to object to the processing of your data for serious and justified reasons (except as provided by law or if this is necessary for the performance of the contract).
In addition, you may request that you no longer be contacted for direct marketing purposes by using the email address mentioned above.

- right of consultation/access
Each user has the right to access and view his/her information. He/she is also entitled to examine how his/her personal data is processed.

- right of rectification
The user has the right at any time to rectify, complete or delete certain personal data after consultation.

- right to be forgotten
The user has the right to be completely removed from all systems and databases.

- right of appeal
The user is at all times entitled to lodge a complaint with the Commission for the Protection of Privacy dataprotectionauthority.be if he/she considers that the personal data is collected and treated illicitly.

- right to withdraw consent
Any user or visitor whose personal data is collected has the right to oppose the processing of this data.

- right to limitation of treatment
Each user or visitor has the right to restrict (temporarily) the processing of his/her personal data.

- right to transferability
Each user or visitor has the right to transfer his/her personal data to another responsible third party.

- right to oppose decisions based on automated processing
The user has the right to disable automatic profiling.

6. Cookies and storage of computer information

The site uses “cookies”. For more information about the cookies we use, for what purposes and how to manage your cookie settings, please refer to our Cookies policy.

7. Children

Children (under 18) cannot use our services under any circumstances.

Frucon accepts no responsibility for the use of this site by children and minors and reserves the right to refuse orders placed by children or minors.

8. Links

You can find on the site links to other websites and other social media applications. However, as soon as you leave the site, the Frucon Privacy Policy no longer applies. Frucon² is in no way responsible for the information collected by any other website or social media application.

9. Acceptance of the Privacy Policy

This Privacy Policy provides you with all the information you need to choose whether or not to use this site and to send your personal information to Frucon. By staying on the site and communicating with us electronically, you acknowledge and agree to the Privacy Policy. You automatically consent to the processing of your personal information as described in this Privacy Policy.

10. Any questions?

For any questions, do not hesitate to contact Frucon² NV
via the following e-mail address: customerservice@neuhauschocolate.com
by telephone: 1-888-999-8141 Ext. 1
or by post: 120 Fairchild Ave, Plainview, NY 11803, United States
or
Neuhaus Chocolates Inc
by telephone: (516) 576-3202
Or by post: 3914 Sweeten Creek Rd. Chapel Hill, NC 27514, United States

This Privacy policy was last updated on May 18, 2018.