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FAQ

Q: What is a Belgian chocolate praline?

In 1912, Jean Neuhaus, Jr. created the first Belgian chocolate praline, a hard chocolate shell that is hand-filled with fresh cream or ganache. In 1915, his wife Louise Agostini designed the ballotin gift box to protect the pralines. Discover the full range of our luxury chocolates.

Q: What makes Neuhaus Belgian chocolates unique?

Since 1857, Neuhaus has been the premier creator of luxury Belgian chocolate. From the time when Jean Neuhaus, Jr. invented the Belgian chocolate praline in 1912, we have used the same original recipes, artisan techniques, and premium ingredients to create our gourmet chocolates. We select only the grand crus from the finest sources, such as cocoa beans from Peru and Java, and almonds from California and Portugal.

We have remained true to our Belgian chocolate heritage, and today Neuhaus is one of the few Belgian chocolate brands still creating our chocolates in Belgium. When you buy our Belgian chocolates online, you are enjoying the same Belgian chocolate truffles, pralines, ganaches, and specialties found in our original boutique on the Galerie de la Reine in Brussels.

Q: What are the origins of Neuhaus Belgian chocolate?

  • Our chocolate is 100% UTZ Certified to guarantee its sustainable quality.
  • 25% of our chocolate is produced using cocoa from our own plantation.
  • 100% of our ingredients are of natural origin, without any exception.
  • All our pralines are crafted with the utmost care in our ateliers near Brussels.

Q: Are Neuhaus chocolates suitable for individuals with nut, milk, or soy allergies?

No. Many of our chocolates contain nuts, milk, or soy ingredients, and any of our products may contain traces of those and other common allergens, including eggs.

Q: Do Neuhaus chocolates contain gluten?

While some of the chocolates are made without wheat ingredients, all products may contain traces of gluten.

Q: Do Neuhaus chocolates contain alcohol?

Alcohol is used as a preservative or ingredient in the Assorted Liquor Pralines, the Manons, Bonbon 13, and the following Truffles: Marc de Champagne, Cognac, Tiramisu, and Marron Cognac. We also offer many alcohol-free assortments, such as the Neuhaus Collection Discovery, Neuhaus Collection Dark, Neuhaus Collection Milk, and our traditional 1 lb., ½ lb., and ¼ lb. Ballotins. For questions about a specific product not listed, please email us.

Q: Does Neuhaus chocolate contain animal fats?

No animal fats are used in our chocolate, but they do contain dairy products such as milk, butter and cream.

Q: Are Neuhaus products Kosher?

Select Neuhaus chocolates have been certified Kosher Dairy by Rabbi E.M. Maarsen of the Chief Rabbinate of Holland and are listed on the State of New York Registry of Kosher Food.


Discover our Kosher chocolates.

Q: Does Neuhaus chocolate contain preservatives?

No, we do not use chemical additives in our chocolates. Some chocolates may contain alcohol, lemon, or fruit sugars, which are natural preservatives.

Q: Do Neuhaus products contain GMO ingredients?

No, all the ingredients used in the manufacture of our chocolates are guaranteed by our suppliers to be non-GMO.

Q: How do I read the expiration date on the chocolates?

The expiration dates are either stamped in the American format: MM/DD/YYYY or the European format: DD/MM/YYYY.

Q: How are the chocolates shipped during warm weather?

When shipping to warm destinations, we may include ice packs or other special packaging to ensure that the chocolates arrive in excellent condition. The following shipping methods are recommended based on temperatures in the delivery destination:

  • Under 85° F: FedEx Ground
  • 85° - 89° F: FedEx Standard: 2-3 Business Days
  • 90° - 95° F: FedEx Express: 1-2 Business Days
  • Over 95° F, we cannot ship

Q: How should Neuhaus chocolates be stored?

Chocolate keeps best between 65 and 70°F, away from direct sunlight, and protected from moisture. Refrigerating or freezing chocolate is not recommended.

Q: How do I redeem a promotion code?

To redeem a promotion code, please enter the valid code in the Promotion Code box on the lower left side of the Shopping Cart page and click the arrow button beside "Enter code." The promotion will then automatically appear in your Shopping Cart, as long as there are qualifying products already in the cart. To stay informed about all special promotions, be sure to sign up to become a Neuhaus Insider.

Q: Can I send gifts to different recipients within one order?

Yes, you can send several gifts in one order. See below for different order entry options.
Click here to view video instructions.

Send several gifts to one destination, one recipient

  1. Select your first gift and put it in the shopping cart.
  2. Click on “Add Another Item” button at the bottom right of your cart ( next to the green “Checkout” button ).
  3. When you return to shopping, the default option on the drop down menu under the shipping method will be "same address; same recipient ”.
  4. Continue adding gifts to your shopping cart until you are ready to proceed to checkout.

Send gifts to one destination, several recipients

  1. Select your first gift and put it in the shopping cart.
  2. Click on “Add Another Item” button at the bottom right of your cart ( next to the green “Checkout” button ).
  3. When you return to shopping, use the drop down menu under the shipping method to select "same address; different recipient ”.
  4. Continue adding gifts to your shopping cart using this process until you are ready to proceed to checkout.
  5. During checkout you will be prompted to enter the individual recipients’ names and messages for each gift.

Send gifts to several destinations, several recipients

  1. Select your first gift and put it in the shopping cart.
  2. Click on “Add Another Item” button at the bottom right of your cart ( next to the green “Checkout” button ).
  3. When you return to shopping, use the drop down menu under the shipping method to select "different address ”.
  4. Continue adding gifts to your shopping cart using this process until you are ready to proceed to checkout.
  5. During the checkout process you will be prompted to enter the individual recipients’ names, addresses, and messages

Q: Do you ship to Alaska, Hawaii, Canada, or Puerto Rico?

We ship to Alaska and Hawaii via FedEx Express services for an additional fee. Please see our shipping page for more details about shipping charges and how to order. At this time we do not deliver to Canada or Puerto Rico.

Q: How may I order a product not shown on your website?

Please contact a Neuhaus boutique to order items not offered online.