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FAQ

Q: What is a Belgian chocolate praline?

In 1912, Jean Neuhaus, Jr. created the first Belgian chocolate praline, a hard chocolate shell that is hand-filled with fresh cream or ganache. In 1915, his wife Louise Agostini designed the ballotin gift box to protect the pralines. Discover the full range of our luxury chocolates here.

Q: What makes Neuhaus Belgian chocolates unique?

Since 1857, Neuhaus has been the premier creator of luxury Belgian chocolate. From the time when Jean Neuhaus, Jr. invented the Belgian chocolate praline in 1912, we have used the same original recipes, artisan techniques, and premium ingredients to create our gourmet chocolates. We select only the grand crus from the finest sources, such as cocoa beans from Peru and Java, and almonds from California and Portugal.

We have remained true to our Belgian chocolate heritage, and today Neuhaus is one of the few Belgian chocolate brands still creating our chocolates in Belgium. When you buy our Belgian chocolates online, you are enjoying the same Belgian chocolate truffles, pralines, ganaches, and specialties found in our original boutique on the Galerie de la Reine in Brussels.

Q: Are Neuhaus chocolates suitable for individuals with nut, milk, or soy allergies?

No. Many of our chocolates contain nuts, milk, or soy ingredients, and any of our products may contain traces of those and other common allergens, including eggs.

Q: Do Neuhaus chocolates contain gluten?

While some of the chocolates are made without wheat ingredients, all products may contain traces of gluten.

Q: Do Neuhaus chocolates contain alcohol?

Alcohol is used as a preservative or ingredient in the Assorted Liquor Pralines, the Manons, Bonbon 13, and the following Truffles: Marc de Champagne, Cognac, Tiramisu, and Marron Cognac. We also offer many alcohol-free assortments, such as the Neuhaus Collection Discovery, Neuhaus Collection Dark, Neuhaus Collection Milk, and our traditional 1 lb., ½ lb., and ¼ lb. Ballotins. For questions about a specific product not listed, please email us.

Q: Does Neuhaus chocolate contain animal fats?

No animal fats are used in our chocolate, but they do contain dairy products such as milk, butter and cream.

Q: Are Neuhaus products Kosher?

No. Although our chocolates do not contain animal fats, they are not certified Kosher.

Q: Does Neuhaus chocolate contain preservatives?

No, we do not use chemical additives in our chocolates. Some chocolates may contain alcohol, lemon, or fruit sugars, which are natural preservatives.

Q: Do Neuhaus products contain GMO ingredients?

No, all the ingredients used in the manufacture of our chocolates are guaranteed by our suppliers to be GMO-free.

Q: How do I read the expiration date on the chocolates?

The expiration dates are either stamped in the American format: MM/DD/YYYY or the European format: DD/MM/YYYY.

Q: How should Neuhaus chocolates be stored?

Chocolate keeps best between 65 and 70°F, away from direct sunlight, and protected from moisture. Refrigerating or freezing chocolate is not recommended.

Q: Can I send gifts to different recipients within one order?

Yes. Please add your first item to the shopping cart, then return to shopping to add additional items to other recipients. Add each item to the cart individually, even if sending multiples of the same product, which will allow you to enter different delivery addresses and gift messages for each recipient during checkout. Click here to view video instructions.

Send several gifts to one destination, one recipient

  1. Select your first gifts and put it in the shopping cart.
  2. Notice the button at the left bottom of your cart "Add Another Item".
  3. Click on it.
  4. Pick the other gifts you like and you will notice the option to send the gifts to the "same destination; same recipient".
  5. When you use this system you will optimize your shipping and handling cost!

Send gifts to one destination, several recipients

  1. Select your first gifts and put it in the shopping cart.
  2. Notice the button at the left bottom of your cart "Add Another Item".
  3. Click on it.
  4. Pick the other gifts you like and you will notice the option to send the gifts to the "same destination; different recipient".
  5. When you use this system you will optimize your shipping and handling cost!
  6. You will still be able to customize the recipient name and the gift message during the order process.

Send gifts to several destinations, several recipients

  1. Select your first gifts and put it in the shopping cart.
  2. Notice the button at the left bottom of your cart "Add Another Item".
  3. Click on it.
  4. Pick the other gifts you like and you will notice the option to send the gift to the 'different destination'.
  5. When you use this system you will optimize your shipping and handling cost!

Q: Do you ship to Alaska, Hawaii, Canada, or Puerto Rico?

We ship to Alaska and Hawaii via FedEx Express services for an additional fee. Please see our shipping page for more details about shipping charges and how to order. At this time we do not deliver to Canada or Puerto Rico.

Q: How may I order a product not shown on your website?

Please contact a Neuhaus boutique to order items not offered online.